Privacy Policy
Last updated: September 9, 2026
This Privacy Policy explains how Dake Inno. (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our support portal at dake-inno.com, including product registration, warranty service requests, and help resources.
1. Who We Are
The data controller is Shenzhen Dake Innovation Technology Co., Ltd. (“Dake Inno.”), located at Room D504, Building 2, Bioeasy Industrial Park, No. 289 Yunchang Road, Gushu, Xixiang, Bao'an District, Shenzhen, Guangdong, China. For any privacy question, contact us at support@dake-inno.com.
2. Information We Collect
- Registration & request data: your Amazon order number, email address, full name, and (optionally) your phone number.
- Feedback data: your optional rating of this support page experience.
- Request attachments: photos or videos you upload to support your request.
- Technical data: standard server logs (IP address, browser type, pages visited) kept for security and performance purposes.
3. How We Use Your Information
- To verify your purchase and validate your warranty (order numbers are checked against our order records).
- To process and respond to warranty service requests.
- To send service-related communications, such as registration confirmations and request status updates.
- To improve our products and support quality based on aggregated feedback.
- Marketing communications (only if you opt in): if you tick the optional “product tips & exclusive deals” box during registration, we may send you promotional emails about our products and offers. Every marketing email includes a one-click unsubscribe link, and withdrawing consent never affects warranty service. Warranty data and marketing consent are handled as separate, independent records.
We do not sell or rent your personal information to anyone. We do not use your data for advertising without your separate, explicit consent.
4. Legal Bases (EEA/UK Visitors)
This portal is directed to customers in the United States. Where the GDPR applies (for example, if you access this portal from the EEA or UK), we process your data based on: contract (validating warranty and handling service requests), consent (optional information you provide), and legitimate interests (site security and service improvement). You may withdraw consent at any time.
5. Sharing & Transfers
We share data only with service providers that help us operate this portal, under contractual confidentiality: our hosting provider (Cloudflare), our order-verification service, and our email delivery provider. In addition, pages on this site load the Poppins typeface from Google Fonts (operated by Google); when your browser requests the font files, Google may receive your IP address and standard browser information. Some providers may be located outside your country; where required, we rely on appropriate safeguards for such transfers.
6. Retention
Registration and request records are kept for as long as needed to provide warranty service and to meet legal and tax obligations, after which they are deleted or anonymized.
7. Your Rights
- US (e.g., California/CPRA): you may request to know what personal information we hold, request deletion, and correct inaccuracies. We do not sell personal information, so no “do not sell” mechanism is required.
- EEA/UK: if the GDPR applies to you, you may additionally request access, rectification, erasure, restriction, or portability of your data, and object to processing.
To exercise any right, email support@dake-inno.com. We respond within 30 days.
8. Children
This portal is not directed to children under 16, and we do not knowingly collect their data.
9. Security
All traffic is encrypted over HTTPS, and access to stored records is restricted to authorized support personnel.
10. Changes to This Policy
If we make material changes, we will update the date above and, where appropriate, notify registered users by email.
11. Contact
Dake Inno. Support — support@dake-inno.com