Warranty Policy

Last updated: September 7, 2026

Every Dake Inno. product is covered by a limited warranty against defects in materials and workmanship, starting from the date of purchase. Registering your product activates an additional 12 months of extended coverage.

1. Warranty Period

Standard coverage: 12 months from the date of purchase.
Registered products: registering on this portal extends your coverage to 24 months total from the date of purchase. Registration takes less than a minute and requires your Amazon order number.

Please confirm the exact period that applies to your product in the listing or package before purchase.

2. What This Warranty Covers

During the warranty period, we will repair or replace (at our option) any product that fails due to a defect in materials or workmanship under normal use, at no charge for the unit or replacement shipping.

3. How to Request Warranty Service

Visit the Contact Support page.
Enter the email used at registration (or your contact email) and your Amazon order ID.
Describe the issue and attach photos or a short video showing the problem — this speeds up review significantly.
Our team responds within 24 hours on business days with the next steps (troubleshooting, replacement, or refund as applicable).

4. What Is Not Covered

Damage caused by misuse, accidents, drops, or liquid exposure beyond the product’s stated rating.
Unauthorized modifications, disassembly, or repairs by non-authorized parties.
Normal wear and tear, including cosmetic scratches that do not affect function.
Loss, theft, or damage caused by third parties, natural disasters, or power surges.
Batteries that have expired or degraded through normal aging (capacity loss over time is normal for lithium batteries).
Products purchased from unauthorized resellers, unless required otherwise by local law.

5. Sole Remedy

To the maximum extent permitted by law, repair or replacement under this policy is your sole and exclusive remedy for any covered defect. Our liability shall not exceed the purchase price of the product.

6. Statutory Rights

This policy does not affect any mandatory consumer rights you have under the laws of your country, state, or province. Where local law provides longer protection, local law prevails.

7. Contact

Questions about this policy? Email support@dake-inno.com or submit a request.