Terms of Service

Last updated: September 7, 2026

These Terms of Service (“Terms”) govern your use of the Dake Inno. support portal at dake-inno.com and any related services we provide (“the Portal”). By using the Portal, you agree to these Terms.

1. Use of the Portal

The Portal provides product registration, warranty service requests, manuals, and support resources for products sold by Dake Inno. You agree to use the Portal only for lawful purposes and to provide accurate, truthful information when registering a product or submitting a request.

2. Product Registration

Registration requires a valid Amazon order number for the product. We verify order numbers before accepting a registration. Registration does not create new statutory rights but activates the extended warranty benefits described in our Warranty Policy.

3. Service Requests and Discretion

Warranty claims are reviewed on their merits and in accordance with our Warranty Policy. We may ask for additional evidence, such as photos, videos, or proof of purchase, and may decline claims that fall outside the policy, are fraudulent, or are based on misrepresentation.

4. Your Submissions

When you submit photos, videos, descriptions, or feedback through the Portal, you grant us a non-exclusive license to store and use them solely for processing your request and improving our support services. You confirm that the content is yours to share and does not violate any third party’s rights.

5. Intellectual Property

All content on the Portal — including text, graphics, logos (including the Dake Inno. wordmark and device), manuals, and software — is the property of Dake Inno. or its licensors and is protected by applicable laws. You may not copy or redistribute it without our written permission.

6. Disclaimer of Warranties

The Portal is provided “as is” and “as available”. To the maximum extent permitted by law, we make no warranties that the Portal will be uninterrupted, error-free, or secure, and we disclaim implied warranties of merchantability and fitness for a particular purpose. Product warranties are governed exclusively by our Warranty Policy.

7. Limitation of Liability

To the maximum extent permitted by law, Dake Inno. shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Portal. Our total liability for any claim related to the Portal shall not exceed the amount you paid for the product concerned, or one hundred US dollars (USD 100), whichever is lower. Nothing in these Terms limits liability that cannot be limited under applicable law.

8. Governing Law

These Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law rules. Disputes will be resolved by binding arbitration administered by the Shenzhen International Court of Arbitration (SCIA) in Shenzhen, China.

9. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date above reflects the most recent version. Continued use of the Portal after changes means you accept the revised Terms.

10. Contact

Questions about these Terms? Email support@dake-inno.com.